Electronic invoicing is an obligation for all companies covered by the new legislation. At the same time, it is an opportunity that can help companies simplify processes, reduce administration and speed up the flow of documents. However, for digitalisation to deliver the expected results, it is not enough to choose a solution that can send an invoice. The Digital Postman becomes part of the company's finance and IT infrastructure – it handles sensitive data, connects ERP systems and must be available whenever the company needs it.
When choosing one, you should therefore look not only at price or the number of features, but above all at security, integration, level of automation, flexibility and guaranteed availability.
Security and standards: The foundation of trust
First, check whether the provider is included in the Slovak Financial Administration's list of certified delivery service providers.
E-invoices contain sensitive business and financial data, so the level of protection is one of the key selection criteria. Find out whether the vendor uses secure encrypted transmission and whether its solution achieves a TLS A+ rating.
Another important indicator is ISO 27001 certification, which confirms a systematic approach to information security management.
For the CFO, the security of the solution protects the company against financial and reputational damage. The IT manager checks whether the solution meets the required security standards and fits into the organisation's security architecture.
ERP integration: Minimal manual work
The real benefit of e-invoicing only comes when invoices no longer have to be transferred manually between systems. The Digital Postman must be able to integrate with your ERP or accounting system and automate the entire document flow.
So check whether it offers a solution suitable for your ERP system, which APIs or ready-made connectors are available and what the options are for automatic sending and receiving of invoices. Also find out how the system alerts you to an undelivered or faulty document and whether the invoice status can be tracked directly in the ERP.
The solution should adapt to the company, not the other way round
Every company has its own invoicing and approval processes. So when choosing, it is not enough to find out everything the solution “can do”. What matters more is how well it can adapt to your existing processes.
Ask whether user permissions, connection to existing approval workflows, notifications, integration rules and exception handling can be configured to suit your organisation's needs.
A flexible solution supports automation without the company having to fundamentally change its internal processes or create unnecessary manual steps.
SLA and support: What happens in case of an outage?
In financial processes, service availability is critical. What matters is not only how the service works during normal operation, but also what happens when a problem occurs.
Before signing the contract, ask for specific SLA parameters (service level agreement). The basic criteria include guaranteed availability, clearly defined response times for errors and escalation rules.
Also find out how the vendor handles planned maintenance, technical incidents and possible outages. What happens to an invoice the company issues while the service is unavailable? When will it be sent? How will the customer know it was delivered successfully?
Also clarify who provides updates to the solution when legislation or Peppol network rules change and whether they are included in the service price.
What to ask the vendor before signing the contract?
Before deciding, we recommend asking every vendor the same specific questions:
- Does your solution have a TLS A+ rating and does your company hold ISO 27001 certification?
- How does the solution integrate with our ERP and which APIs or connectors do you provide?
- Can we automate both sending and receiving invoices?
- To what extent can the solution be adapted to our internal processes?
- What availability do you guarantee in the SLA?
- What is the guaranteed response time for a critical error?
- Are updates for changes in legislation and Peppol network rules included in the service price?
The Digital Postman as a reliable part of company processes
When choosing a Digital Postman, the CFO and IT manager look beyond the price per invoice sent, focusing mainly on the benefits the solution brings to the company. What counts is which risks it eliminates, how much manual work it removes, and what availability and support the vendor guarantees.
The right Digital Postman is part of the company infrastructure that ensures e-invoice delivery and provides reliable support for both the finance and IT departments.
Discover e-invoicing options for your company at mibpeppol.sk/en.
In the next article you will read: mib:Peppol – e-invoicing for SAP and other ERP systems: Introducing the e-invoicing solution